OUR CULTURE

Relationships are our most important asset. We strive to earn your respect in every interaction, every day. We value our partnership with all our stakeholders, right from the very beginning of working with the developers and their stakeholders and thereafter with the committee and the lot owners. We always keep our customers at the front of mind.  We are passionate in what we do, we go above and beyond to protect and grow your asset value. We are honest, transparent and considerate, and value our customers as genuine partners. 

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WE STAY FOCUSED.

We never rest until we find a solution to every problem. We empower our teams to deliver effective solutions faster. We know problems happen. We listen; we are accessible, creative and responsive with our solutions; and we act with urgency to make the right decisions. We learn from problems and challenges and build a strong team which can withstand any challenges.

We deliver world class experience.

We never settle for the best, we strive for excellence and consistently deliver world class experience.  We strive to only hire the best people for every job; people who learn, live and breathe the culture and brand of the organization. That means every one of us delivers exceptional service in everything we do.

WE are industry leaders.

We are industry leaders who set benchmarks in best practice in the industry. We are a quality assured business; our customers can be rest assured that our systems and process meet international service level standards and agreements. We have earned our place as leader through innovation, service excellence and an unrivalled focus on customers. We are committed to that tradition of leadership and to a passion for excellence.

LUCKMAN CULTURE.

Defining behaviours of the Luckman culture include: 
·       Our business is built with only one goal in mind, that is to be the very best in the industry.
·       We stay flexible and are in touch with our customers and stakeholder. We tailor our services and consistently grow and evolve to fit their needs. We relate to people as individuals and are united under a "winning culture".
·       We remain humble and hardworking. We know we must earn people’s respect in every interaction, every day.
·       We provide a safe environment for people to take risks and to foster empowerment, innovation and leadership.
·       We are empathetic and responsive to our customers' needs; and build teams around people who have customer service in their DNA.